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Michelle Morris

Verizon Business Group
Customer Experience Designer Partner
Michelle is a Customer Experience Design Partner with Verizon Business Group. In this role, she helps Verizon's business customers create better customer experiences for their customers. She is a Certified Customer Experience Professional (CCXP) as well as a Lean Six Sigma Black Belt (LSSBB). Prior to joining Verizon, she led multiple CX organizations and has received many awards for her work in CX, including the esteemed CX Impact Award for Outstanding Practitioner in 2014, as well as the CX Innovation Award for her unique work titled, Pay It Forward – Improvements in CX through Employee Engagement. Her work has been cited in more than 20 industry publications including a featured case study by Forrester, "The CX Transformation Success Secrets of Crowe", May 22, 2019. Michelle is currently serving as a board member for the Customer Experience Professionals Association (CXPA) board since January of 2020. Although her passion today is in Customer Experience, her roots as a Chemical Engineer with 6 patents adds innovation, creativity and passion to her work.

My Speakers Sessions

Wednesday, April 14

3:30pm CDT