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Wednesday, April 14 • 1:00pm - 1:45pm
Creating a Frictionless Customer Experience Through Technology

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As emerging technologies like AI reshape the digital landscape, businesses are exploring new ways to create smart, engaging and frictionless digital customer experiences. Hear about “real” success stories versus hype-trend during this interactive discussion from peers innovating around new developments in this world.  
  • What investments are being made now for a frictionless environment?
  • Early success stories in digitally enhancing the customer experience
  • Benefits of connecting your enterprise to the customer (internal and external)
Speakers
avatar for Amy Czuchlewski

Amy Czuchlewski

Senior Vice President of Technology, Bottle Rocket
When she’s not rallying the next generation of women developers through after-school and weekend outreach, Amy Czuchlewski is Bottle Rocket’s Senior Vice President of Technology. With a degree in Computer Engineering from the University of Michigan and years of experience as a... Read More →
avatar for Kim Morris

Kim Morris

Vice President of Information Technology, CECO Enviromental
avatar for Chris Boult

Chris Boult

CIO, CEC Entertainment, Inc.
Chris currently holds the position of Executive Vice President, and Chief Information Officer at CEC Entertainment. An accomplished technology leader with more than 20 years of international experience, he has a passion for driving business innovation and organizational excellence... Read More →
avatar for Kevin Christ

Kevin Christ

Partner, Concentre
Kevin Christ, CMC, has spent most of his career driving complex IT-enabled transformations for large and medium scale organizations. Kevin, based in Dallas, is a Partner with the Concentre, a boutique consultancy focused on digital and IT strategy and business transformation in complex... Read More →
avatar for Neenu Kainth

Neenu Kainth

Chief Digital Officer, Mr. Cooper Group
Neenu Kainth serves as Chief Digital Officer for Mr. Cooper Group and is responsible for thedevelopment of the company’s customer experience roadmap as well as product and digital offeringsincluding the customer-facing voice, website and mobile applications.Neenu joined the company... Read More →

Wednesday April 14, 2021 1:00pm - 1:45pm CDT
Room 1, Third Floor
  IT Leadership Track

Attendees (2)